Shipping policy
**Kymari Naturals, LLC – Shipping Policy**
Thank you for shopping with Kymari Naturals, LLC. We are committed to ensuring your products are delivered to you safely and efficiently. Please review our shipping policy to understand how we handle and deliver your orders.
1. **Processing Time**
- All orders are processed within **2-4 business days** of receiving your order. Orders are not shipped or delivered on weekends or holidays.
- If we experience a high volume of orders or delays due to unforeseen circumstances, you may experience a slight delay in processing times. We will notify you via email if there is any significant delay.
2. **Shipping Rates & Delivery Estimates**
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times may vary depending on your location. Below are estimated delivery times for standard shipping:
- **Domestic (within the U.S.):** 3-7 business days
- **International:** 10-20 business days (subject to customs clearance)
- Expedited shipping options may be available at an additional cost.
Please note: Delivery times are estimates and are not guaranteed. Delays caused by couriers or customs clearance may occur, especially for international shipments.
3. **Shipment Confirmation & Tracking**
- Once your order has shipped, you will receive a shipment confirmation email that includes your tracking number. You can use this tracking number to monitor the status of your delivery.
- If you do not receive a tracking number within **4 business days** of placing your order, please contact us at **[insert contact info]**.
4. **Shipping Carriers**
We partner with reliable carriers, including USPS, UPS, FedEx, and DHL, to ensure safe and timely delivery. The specific carrier will be determined based on your location and selected shipping option.
5. **International Shipping**
- We offer international shipping to select countries. Please check during checkout if your country is eligible.
- International shipping rates are calculated at checkout based on your location, package size, and weight.
- **Customs, Duties, and Taxes:** Kymari Naturals, LLC is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, etc.).
6. **Lost or Damaged Shipments**
- **Lost Shipments:** If your order is lost during transit, please contact the carrier using your tracking number. If the carrier cannot locate the package, please reach out to our customer service team at **[insert contact info]** for further assistance.
- **Damaged Shipments:** If your product arrives damaged, please contact us within **48 hours** of receiving your order. Provide photos of the damaged item and packaging so we can file a claim with the shipping carrier. We will work to resolve the issue and offer a replacement or refund.
7. **Undeliverable Packages**
- If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, or if the package is unclaimed, the customer will be responsible for any additional shipping fees to resend the order.
8. **P.O. Boxes and APO/FPO Addresses**
We can ship to P.O. Boxes, as well as APO/FPO military addresses. However, delivery to these addresses may take longer than standard shipping times.
9. **Shipping Restrictions**
- Some products may have shipping restrictions due to their nature (e.g., certain liquids or flammable materials). If your order contains a restricted item, we will notify you promptly and adjust the shipping method or cancel the order if necessary.
10. **Changes to Shipping Policy**
Kymari Naturals, LLC reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team at kymarinaturals@gmail.com. Thank you for choosing Kymari Naturals, LLC for your natural product needs!